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Delete your Victory Point account

App: Victory Point · Developer on Google Play: Victory Point Support

You can delete your Victory Point account, and the data linked to it, at any time. You don't need to reinstall the app to do it.

Before you start: cancel your subscription

Deleting your account doesn't stop Google Play charging you for a subscription. To cancel it:

1. Open the Google Play Store app.

2. Tap your profile picture, then Payments & subscriptions, then Subscriptions.

3. Choose Victory Point and tap Cancel subscription.

You can also do this on the web at play.google.com/store/account/subscriptions.

Option 1: Delete in the app

1. Open Victory Point and log in.

2. Go to Manage Profile.

3. Tap Delete Profile and confirm.

Your account is deleted straight away.

Option 2: Ask us by email

If you no longer have the app, or can't log in, email support@victory-point.com:

• Send it from the email address you registered with.

• Use the subject line "Delete my Victory Point account".

• Include your user code (for example AB0001) if you know it.

We'll reply within 5 working days. If your email doesn't come from your registered address, we may ask you to confirm the account is yours. We'll delete your account within 30 days of your request and email you when it's done.

What we delete

• Your login and profile: names, email address, nickname, gender, date of birth, nationality, phone number, avatar and user code.

• Games you set up where no other registered user took part, with their players and scores.

• Your subscription record in our database.

What we keep, and for how long

• Games you played with other registered users. They stay in the other players' game history so their scores stay correct. Your name in them is replaced with "Deleted player" and is no longer linked to any account.

• Backups and logs. Deleted data may stay in our hosting provider's systems for a short time, normally no more than 7 days.

• Purchase records. Google and our subscription provider, RevenueCat, keep their own records of any purchase for tax and accounting, under their own privacy policies.

• Crash reports. If the app sent crash reports from your device, Firebase Crashlytics deletes them automatically after 90 days.

Deleting some data without closing your account

To delete particular games, or to correct your details, email support@victory-point.com and tell us what you'd like changed.

Questions? Email support@victory-point.com or read our Privacy Policy at victory-point.com/privacy-policy.

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